// Support & Feedback

Need Help with
Aleph Virux?

Found a bug, have a feature request, or can't get your Virus TI recognized? Reach out by email, or open an issue on our public tracker — whichever is faster for you.

Email Support Open an Issue
// Channels

How to Get Help

Pick the option that best matches what you need. Email goes straight to the team; the public issue tracker is easier to reference later.

Report a Bug

Something not working as expected? Tell us what you did, what you saw, and what you expected — plus your hardware model, OS version, and the host / DAW you're using.

File a bug report →

Request a Feature

Have an idea — deeper patch management, more host integrations, support for another model? Describe the use case and the problem it would solve.

Suggest a feature →

Email Us

Prefer not to file a public issue? Email support@alephvoid.com. Anything you'd rather not post publicly should go here.

support@alephvoid.com →

// Checklist

Before You File an Issue

A few quick checks that help us help you faster.

1

Check the Connection

USB cable, the port, and firmware on the Virus. Most "not detected" reports come down to one of those three.

2

Search Existing Issues

Someone may have already reported it. Browse the issue tracker — a thumbs-up on an existing issue helps us prioritize.

3

Include Details

Virus model, macOS or Android version, the Virux build, your host / DAW, and repro steps. Screenshots help a lot.

4

Submit

Email support or open an issue. We'll triage and respond as soon as we can.

// Troubleshooting

Common Issues

Things that come up often and how to work through them.

"No Virus detected"

Aleph Virux couldn't find a connected Virus TI. Check that:

  • The synth is powered on and connected over USB.
  • The USB cable is a data cable, not charge-only.
  • On Android, the device supports USB Host mode and you granted the USB permission prompt.
  • On macOS, the container app is running — it claims the device for the plugins.

Reconnect the synth and relaunch the container app, then reload the plugin.

"Microphone access is required"

macOS and Android group all audio input — including USB audio class devices like the Virus — under the microphone permission. Virux asks for it so it can capture the synth's audio; if you denied it, you can enable it again:

  • macOS: System Settings → Privacy & Security → Microphone → enable Aleph Virux (and your DAW).
  • Android: Settings → Apps → Aleph Virux → Permissions → Microphone.

The plugin doesn't appear in my DAW

After installing, your host may need to rescan plugins.

  • Quit and reopen the DAW so it re-validates AU / VST3 components.
  • In Logic / GarageBand, the Audio Unit cache may need a reset (the host prompts to re-validate on launch).
  • Confirm the AUv3 container app has been launched at least once after install.

No audio from the synth

Virux captures the Virus's audio over USB and routes it into your session. If you hear silence:

  • Confirm the microphone / audio-input permission is granted (see above).
  • Check the plugin footer reports the device as Connected at the expected sample rate.
  • Make sure the track is receiving MIDI and the Virus's own output level is up.

Why isn't there an iOS build?

iOS does not permit the vendor-specific USB access required to talk to the Virus. That restriction is platform-level and outside our control, so an iPhone / iPad build isn't possible. Android, which allows USB host vendor access, is supported instead.

Which models work?

The Access Virus TI family over USB — Snow, Desktop, and Polar. Development is confirmed against a live Virus TI Snow; the Desktop and Polar share the same USB protocol. If you hit a model-specific issue, tell us the exact model and firmware version.